Frequently Asked Questions (FAQ)

How can I make a purchase?
Browse our catalog, choose your desired product, click “Add to cart” or “Buy now,” and complete your payment through our secure checkout.

Do you have a physical store?
No. We sell exclusively online.

Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping options will appear at checkout based on your address.

How long does delivery take?
Processing: 1–3 business days after payment confirmation.
Estimated delivery: 5–12 business days depending on destination and courier.
A tracking code will be provided once your order ships.

Which payment methods are accepted?
We accept major credit/debit cards, PayPal, and other secure online payment options.

Can I change my order or address?
Orders can be modified or canceled only before processing. Once shipped, no changes can be made.

Can I add more items to my order?
For operational reasons, we cannot add items to existing orders. Please place a new order for additional products.

Where do products ship from?
We ship from logistics centers located in different countries, depending on stock availability and customer location.

I only received part of my order. Is that normal?
Yes, it can happen. Orders with multiple items may arrive in separate packages, each with its own tracking code.

What is your return policy?
You have 7 days for returns due to dissatisfaction and 30 days for manufacturing defects.
Items must be unused and in original packaging.
Refunds are issued after inspection.

What if my delivery is delayed?
Check your tracking code for updates. If the delivery time exceeds the estimated window, contact us for assistance.